TENDER/LAS/KHI/14/10/26/0013: Design, Development, Integration and Maintenance of an Integrated Grievance Redressal Mechanism (GRM) Technology Platform for the Department of Empowerment of Persons with Disabilities (DEPD), Government of Sindh.

Legal Aid Society (LAS)

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Posted date	14th October, 2026	Last date to apply	29th November, 2026
Country	Pakistan	Locations	Karachi
Category	Tender
Type	Tender	Position	1

Attached files

61201_job_Tender - DEPD Integrated GRM Technology Platform - TENDER-LAS-KHI-14-10-26-0013.pdf

SECTION D – ELIGIBILITY AND QUALIFICATION REQUIREMENTS

D.1 Objective

The purpose of this section is to establish minimum technical qualifications for bidders seeking to design, develop, integrate and maintain the proposed solution.

These requirements shall be evaluated alongside the legal, financial and administrative eligibility conditions established by the Procurement Department.

D.2 Relevant Organizational Experience

The bidder shall demonstrate proven experience in the design, development, implementation and maintenance of enterprise-grade digital systems.

Relevant experience may include:

Citizen service delivery and facilitation systems.
Grievance redressal and case management platforms.
Government or public-sector information systems.
Call-center and contact-center integration.
Accessibility-focused applications and assistive technology.
Multi-department workflow automation.
API-based enterprise integration.
Secure cloud or on-premises application deployment.

The bidder shall submit documentary evidence of completed or substantially implemented projects, including client references, scope, duration, technology stack and acceptance or completion certificates where available.

D.3 Technical Team Requirements

The bidder shall provide an appropriately qualified project team.

Position	Minimum Expected Competency
Project Manager	Software implementation, stakeholder coordination, planning and risk management

Position	Minimum Expected Competency
Solution Architect	Enterprise architecture, APIs, databases, integration and scalability
Business Analyst	Requirements engineering, process mapping and SRS preparation
Backend Developer	Secure server-side development, databases and API implementation
Frontend Developer	Responsive interfaces, usability and accessible application development
UI/UX and Accessibility Specialist	Accessible design, assistive technologies and usability testing
Integration Engineer	REST APIs, webhooks, authentication and third-party integration
QA/Test Engineer	Functional, integration, regression and automated testing
DevOps/Infrastructure Engineer	Deployment, CI/CD, monitoring, backups and disaster recovery
Cybersecurity Specialist	Secure development, vulnerability assessment and application security
Database Specialist	Data modelling, optimization, migration and recovery
Training and Support Specialist	User training, technical documentation and operational support
Telephony / Contact-Centre Engineer	PABX and IP telephony, IVR, call routing, queues and call-recording configuration

The bidder shall identify the proposed personnel, their roles, qualifications, relevant experience and availability. Subcontracting is not permitted under this tender (Clause B.2).

D.4 Technical Capability Evidence

The technical proposal shall include:

Company profile and relevant project portfolio.
Proposed team structure and CVs.
Technology stack and architectural capabilities.
Software development methodology.
Quality assurance and testing practices.
Cybersecurity and data protection practices.
Accessibility implementation experience.
Maintenance and technical support capacity.
Relevant certifications, where available and applicable.

D.5 Technical Qualification Conditions

The bidder shall demonstrate its ability to deliver all mandatory technical requirements and manage dependencies involving multiple agencies or service providers.

Any minimum project-count, experience-duration, certification or staffing threshold used as a pass/fail requirement shall be specified in the approved Bid Data Sheet or Technical Evaluation Matrix before issuance of the tender.

D.6 Legal, Financial and Administrative Eligibility (Pass/Fail)

Each of the following requirements is assessed on a pass/fail basis. A bid that fails any requirement will not be scored.

Sr.	Requirement	Evidence required in Technical Proposal
1	Legal entity registered in Pakistan	Certificate of incorporation (SECP) or certificate of registration of firm
2	Registered for income tax and on the FBR Active Taxpayers List	NTN certificate and current ATL status printout
3	Registered with the Sindh Revenue Board for Sindh Sales Tax on Services	SRB registration certificate
4	At least two (2) years in software development	Registration documents and company profile
5	Average annual turnover of at least Rs. 2 million over the last three financial years	Audited financial statements or income tax returns for the last three financial years
6	At least one (1) similar project, as described in Section D.2, completed in the last five (5) years, of value not less than Rs. 2 million	Form 3 with completion certificate, client letter or contract
7	Not blacklisted or debarred by any government body, donor or organization	Affidavit on non-judicial stamp paper
8	CVs for every position in Section D.3	Form 4 and signed CVs
9	No "non-compliant" response against any mandatory requirement	Form 5
10	Bid submitted by a single firm, with no joint venture or subcontracting	Form 1 and Form 6
11	Bid signed by an authorised person	Board resolution or power of attorney
12	Bidder Declaration signed	Form 6

LAS may verify any information provided. Information found to be false or materially inaccurate will lead to disqualification.